Questions and Answers

From setup questions, delivery details and everything in between, this is your guide to everything you wanted to know about your mattress.

What is white glove delivery? | Leesa

You can add in-home (white-glove!) delivery to your order for $150. This service includes a 2-person team that will deliver your mattress, foundation and/or bed frame to the room of your choice, set it up and dispose of any unwanted packaging.

If you'd like, they will also remove your old mattress. Mattress removal includes the removal of your old mattress and box spring only.* Mattress removal must be completed at the same time as the delivery of your new mattress.  

What is the timeline for white-glove delivery?

After your order arrives with our in-home delivery partners, you'll receive a phone call from them (within 1-2 business days of receiving your items) to schedule the delivery and setup of your order. The evening before your delivery, you'll receive another call to finalize a four-hour delivery window.** The drivers will call you the day of your delivery when they're roughly 30 minutes from your home to let you know they're close so you can be ready!

Please note that in-home delivery is only available in select locations and the service fee is non-refundable.

*Mattress and box spring removal are based on driver discretion. They have a 1 for 1 policy for removals, i.e. they will only remove a box spring or frame if you also ordered the Leesa foundation and frame.

**We cannot guarantee a specific 4-hour window will be available. Our In-home Delivery partners at Select can store your order for up to 14 days.